RingCentral Engage Digital: Admin - Message Management

About this course

Duration: 2 hours | Cost: $800 | Virtual

This course enables administrators to manage the different message interactions within the RingCentral Engage Digital platform.

Discover how to manage categories and folders effectively and update notifications that alert agents of certain message conditions.

Learn to configure communities and sources for different social media channels.

Also, leverage the reply assistant, email templates, and surveys for improved agent productivity and customer engagement.

Explore how to update business hours and days when your business is open for accurate message management and reporting.