RingCentral Engage Digital: Admin - Tasks View Management

Duration: 1 hour | Cost: $400 | Virtual

This course enables administrators to effectively manage Tasks View features in the RingCentral Engage Digital platform.

Discover how to modify channels and update topologies for improved handling of customer messages.

Learn to manage agent presence statuses and capabilities to balance messages between agents efficiently.

Update your service level agreement (SLA) settings to best reflect the actualities within your contact center.

Duration: 1 hour | Cost: $400 | Virtual