RingCentral Engage Digital: Agent - Folders View

Duration: 1 hour | Cost: $400 | Virtual

RingCentral Engage Digital: Agent - Folders View

RingCentral Engage Digital: Agent - Folders View

About this course

About this course

Duration: 1 hour | Cost: $400 | Virtual

This course introduces agents and supervisors to the Engage Digital agent interface and enables them to get started using Folders View for successful social interactions with customers.

Learn how to manage assigned customer messages for different sources and scenarios effectively.

Discover how to manage your presence status. Also, learn to access and merge customer identities for more accurate and efficient
customer engagement.