RingCentral Engage Digital: Agent - Tasks View

Duration: 1 hour | Cost: $400 | Virtual

RingCentral Engage Digital: Agent - Tasks View

RingCentral Engage Digital: Agent - Tasks View

About this course

About this course

Duration: 1 hour | Cost: $400 | Virtual

This course introduces agents and supervisors to the Engage Digital agent interface and enables them to get started using Tasks View for successful social interactions with customers.

Learn how to manage tasks for different sources and scenarios effectively.

Discover how to manage your presence status.

Also, learn to access and merge customer identities for more accurate and efficient customer engagement.