RingCentral Engage Digital: Supervisor

About this course

Duration: 1 hour | Cost: $400 | Virtual

This course introduces supervisors to the Supervision Console within the RingCentral Engage Digital platform for effective agent monitoring and performance measurement.

Learn to use the Agent and Channels Views for reviewing tasks and activities in real time.

Also, discover how to access and update an agent's presence status and directly assign (and reassign) customer interventions for increased channel productivity.