RingCentral Engage Voice: Admin IVR Designer

About this course

Duration: 2 hours | Cost: $800 | Virtual

This course gives administrators insight into the RingCentral Engage Voice Admin platform and IVR Designer. Learn how to configure IVRs (Interactive Voice Response systems) for more efficient call routing.

Discover how to use the Engage Voice IVR Studio tool to broaden IVR functionality, including customer self-service capabilities.

Learn how to maintain IVRs individually and in bulk to minimize impacts to call routing. Explore analytics and reporting for improved IVR monitoring and contact center performance.