RingCentral Engage Voice: Inbound Admin

Duration: 2 hours | Cost: $800 | Virtual

RingCentral Engage Voice: Inbound Admin

Engage Voice: Inbound Admin

About this course

About this course

Duration: 2 hours | Cost: $800 | Virtual

This course introduces administrators to the RingCentral Engage Voice Admin platform and configuration settings for inbound queue management and effective call routing.

Learn best practices for prioritizing queues and managing queue events and schedules to meet the needs of your contact center.

Gain an in-depth understanding of how to configure agent dispositions and queue shortcuts for improved call flow.

Also, discover how to create and manage phone books and call recording delivery options.