RingCentral Engage Voice: Outbound Agent

About this course

Duration: 1 hour | Cost: $400 | Virtual

If you are an inbound or blended (inbound and outbound) contact center agent, this course helps you get started with taking and handling inbound calls within RingCentral Engage Voice.

Learn how to navigate and use the Agent interface to prepare for and receive calls.

Also, discover flexible call handling controls and self-monitoring tools that enable you to maximize productivity and performance.