RingCentral Engage Voice: User Management and Admin Settings

About this course

Duration: 2 hours | Cost: $800 | Virtual

This course covers topics that are foundational for other Engage Voice Admin onboarding courses.

As an administrator, understand how to configure and manage components in the Admin platform that are common for inbound, outbound, and blended contact center processes.

Learn how to create system users and assign permissions for varying levels of access to meet job role requirements.

Discover options to configure agents with the right settings and skills to maximize productivity and increase call success rates.

Also, learn how to effectively manage audio files and call delivery for your specific business needs.