RingCentral Office: Introduction to Reporting and Analytics

Duration: 2 hours | Cost: $800 | Virtual

RingCentral Office: Introduction to Reporting and Analytics

Introduction to Reporting and Analytics

About this course

About this course

Duration: 2 hours | Cost: $800 | Virtual

This virtual course teaches how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes.

The course is delivered live by an instructor and is specifically designed to teach administrators, analysts, and operations managers a basic understanding of how to utilize the reports and analytics portal to improve the performance and reliability of their RingCentral Office communications platform.

A student in this class gains hands-on experience generating, navigating, subscribing to reports, and creating dashboards that can provide data visualization reports for analysis of company-wide, department/group, or user-level call history, adoption, activities, and patterns for a wide variety of use cases.