Wrapping Up Contacts

Wrapping Up Contacts

This course covers the Wrapping Up Contacts of Contact Center.

About this course

Learning how to disposition and tag contacts as well as the differences between dispositions and tags.

Discover the advantages of using commitments with contacts and how to add them through the MAX Agent tool.

Reivew the steps to edit, manage, and fulfill commentments through the MAX Agent tool.

Wrapping Up ContactsLevel 1

  • Dispositioning and Tagging Contacts 5 min
  • Adding Commitments 2 min
  • Handling Commitments 4 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Learning how to disposition and tag contacts as well as the differences between dispositions and tags.

Discover the advantages of using commitments with contacts and how to add them through the MAX Agent tool.

Reivew the steps to edit, manage, and fulfill commentments through the MAX Agent tool.

Wrapping Up ContactsLevel 1

  • Dispositioning and Tagging Contacts 5 min
  • Adding Commitments 2 min
  • Handling Commitments 4 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey