Dispositioning and Tagging Contacts 5 min
Adding Commitments 2 min
Handling Commitments 4 min
- Training Satisfaction Survey
Training Satisfaction Survey
Wrapping Up Contacts
This course covers the Wrapping Up Contacts of Contact Center.
Learning how to disposition and tag contacts as well as the differences between dispositions and tags.
Discover the advantages of using commitments with contacts and how to add them through the MAX Agent tool.
Reivew the steps to edit, manage, and fulfill commentments through the MAX Agent tool.