Using RingCentral Rooms
RingCentral Rooms
 

   Add-ons are available to purchase outside of our standard plans.

Video calling with Rooms
Schedule, join, and participate in a meeting from your conference room using Video in the RingEX app.
43 min
User Add-Ons RingCentral Rooms category:meet
Configure Rooms
Configure and troubleshoot Rooms—a conference room solution run by RingEX.
54 min
Admin Add-Ons RingCentral Rooms
Supervisoren
30 min
Contact Center Supervisor
Agenten
65 min
Contact Center Agent
Message Administration
40 min
Engage Digital Admin
Administratoren
80 min
Contact Center Admin
Hosting virtual events
Schedule, host, and join a webinar to reach large audiences for marketing, training, and conferencing.
51 min
User Add-Ons RingCentral Webinar category:webinar product:ringex
The RingCX agent interface
Handle calls, emails, chats, and social apps using the agent interface in the RingCentral app.
40 min
Agent RingCX category:agent product:ringcx
Monitor agents with RingCX
Monitor agent performance and handle interactions.
47 min
Supervisor RingCX
Implement RingSense
Add users, set trackers, and create scoring to enable coaching and call analysis for your company.
36 min
Admin RingSense
Call with RingCentral in Teams
Use RingCentral to set up, make calls, and manage settings—all within your Microsoft Teams workspace.
27 min
User RingCentral for Microsoft Teams
Set up performance reporting
Generate prebuilt and custom reports to measure employee performance.
28 min
Contact Center Admin
Quality management
Supervisors, set up your program by creating quality forms and plans and then monitor agent performance.
46 min
Contact Center Supervisor Add-Ons
Salesforce Classic & Lightning
Use this Salesforce agent to answer calls, make calls, and handle emails, chats, or social apps.
47 min
Contact Center Agent
Fully integrated Salesforce agent
Use this Salesforce agent to answer calls, make calls, and handle emails, chats, or social apps.
52 min
Contact Center Agent
CXone Supervisor
Set up dashboards, monitor agent performance in real time, and set Pulse alerts.
60 min
Contact Center Supervisor
Getting value post-event
You made it through your event. Share replays with attendees and evaluate your event with reports.
18 min
Admin RingCentral Events
Introduction and overview
Plan seamless events by understanding features, the attendee experience, and the structured checklist.
50 min
Admin RingCentral Events
Get to know Contact Center
Learn the basics of Contact Center.
16 min
Contact Center
Use RingSense as an agent
Learn how you're doing by reviewing calls, sharing calls with your manager, and requesting feedback.
16 min
Agent RingSense
Adding and configuring users
Add and set up users: apply user settings in bulk, delegate calls to others, and remove users.
20 min
Admin RingEX category:appandaccount
RingSense live training
View the catalogue of paid training for RingSense users.
RingSense ILT
Testing and rehearsing events
Run a tech rehearsal: test the tech, let speakers practice backstage, and test moderated sessions.
27 min
Admin RingCentral Events
Text from your app
Use your RingEX phone number to text from the app with anyone inside and outside your business.
3 min
User RingEX category:text product:ringex
Administrator Onboarding Webinar
60 min
Admin RingSense
Generate Live Reports
From the Admin Portal, Super Admins can control how 24-hour data on call queues shows in dashboards.
33 min
Admin Analytics RingEX category:analytics
Utilisateur
13 min
User RingEX
RingCentral Engage: Live Training
Engage ILT
User Management
34 min
User Engage Digital
Dashboards and reports
Set up analytics dashboards and reports for your company.
77 min
RingCX Reporting category:analytics product:ringcx
Using the mobile app
Call, text, take video meetings, chat, and fax.
22 min
User RingEX
Administrateur
48 min
Admin RingEX
Nutzer
11 min
User RingEX
Usuario
9 min
User RingEX
Faxing
Complete this course to learn about the convenience of faxing through RingCentral.
17 min
User RingEX category:fax product:ringex
Phone call settings
Set your voicemail greeting, call rules while you're away, call forwarding, and your emergency address.
18 min
User RingEX category:phone
Supervising Agents
69 min
Engage Digital Supervisor
Managing numbers & settings
Reassign phone numbers, adjust custom call rules, use the number inventory, and set an alert for 911.
12 min
Admin RingEX category:appandaccount
Set up phones and extensions
Set up a physical or cloud-based phone, add a new user, and switch extensions/phone numbers.
11 min
Admin RingEX
The CXone agent interface
Use the CXone agent to answer calls, make calls, and handle emails, chats, or social apps.
51 min
Contact Center Agent
Administratoren
34 min
Admin RingEX
RingCentral Contact Center-Schulung mit Kursleiter
Contact Center ILT
Call with cloud PBX in Teams
Make calls and set call controls. You won't see RingCentral in Teams; we'll run cloud calls in the background.
16 min
User RingCentral for Microsoft Teams
Quality management
Admins, learn to configure quality managament by setting employee attributes and roles and permissions.
13 min
Contact Center Admin Add-Ons
Formation menée par un instructeur RingCentral Contact Center
Contact Center ILT
Tools for marketing events
Make a registration page and tickets, add speakers and sponsors, and use other marketing tools.
76 min
Admin RingCentral Events
RingCX live training
View the catalogue of paid training for agents, managers, admins, and reporting, and RingSense QM.
ILT RingCX
Formation menée par un instructeur RingEX
ILT RingEX
Implement RingSense QM
Leverage conversational intelligence by setting up users, teams, trackers and scoring.
26 min
Admin RingSense for RingCX
Coach with RingSense QM
Coach agents by reviewing calls, giving feedback, and using AI to identify performance trends.
29 min
Supervisor RingSense for RingCX
Using RingSense QM
Spend less time on tasks and more time on customers by reviewing the quality of your interactions.
12 min
Agent RingSense for RingCX
Introduction and essential setup
Get to know the Admin Portal, where you'll set up caller ID, port & add numbers, SSO, and permissions.
26 min
Admin RingEX category:appandaccount product:ringex
Video meetings
From your app, schedule and host online meetings with features like waiting and breakout rooms.
58 min
User RingEX category:meet product:ringex
Call using the desktop app
Make and manage calls in the RingCentral app using contacts and advanced call controls.
20 min
User RingEX category:phone product:ringex
Chatting with messages
Chat with your coworkers via direct and team messages; share files; create tasks and notes; and more.
26 min
User RingEX category:chat product:ringex
Answering company calls
Configure your company’s phone menus, Auto Receptionist, and turn on automatic call recording.
33 min
Admin RingEX category:appandaccount
Workforce management
With this add-on, configure it to staff your center based on forecasted call volumes and agent schedules.
65 min
Contact Center Admin Add-Ons
Account Settings
21 min
Engage Digital Admin
Agent Tool
47 min
Engage Digital Agent
Speaking using Events
Let’s make sure all goes perfectly. Learn how to speak on the stage and moderate sessions in Events.
24 min
User RingCentral Events
Analytics and Reporting
40 min
Engage Digital Analytics
Building events
Create an event tailored to your needs, ensuring all features match your desired experience.
62 min
Admin RingCentral Events
Administrador
34 min
Admin RingEX
Agents
30 min
Contact Center Agent
Administrateurs
30 min
Contact Center Admin
Manage agents using RingSense
Coach agents by reviewing calls, giving feedback, and using AI to identify performance trends.
18 min
Supervisor RingSense
Configuring RingCX
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
100 min
Admin RingCX product:ringcx category:setup category:getstarted
Getting started
Get up and running with RingEX features: log in, adjust settings, and add contacts.
34 min
User RingEX
Business analytics
Understand key analytic report features and generate reports.
36 min
Admin RingEX category:analytics product:ringex
Using your deskphone
Hold, conference, page, record, and hot-desk from your VoIP deskphone. And then download a quick guide.
13 min
User RingEX category:phone
Configure Contact Center
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
77 min
Contact Center Admin
The Max agent interface
Use the Max agent to answer calls, make calls, and handle emails, chats, or social apps.
77 min
Contact Center Agent
RingEX Live Training
View the catalogue of paid training for admins, users, reporting, and RingSense.
ILT RingEX
RingEX-Schulung mit Kursleiter
ILT RingEX
RingCentral Contact Center: Live Training
Contact Center ILT