Agenten
65 min
Contact Center Agent product:contactcenter
Administratoren
80 min
Contact Center Admin product:contactcenter
Hosting virtual events
Schedule, host, and join a webinar to reach large audiences for marketing, training, and conferencing.
51 min
User Add-Ons RingCentral Webinar category:webinar product:ringex
Implement RingSense
Add users, set trackers, and create scoring to enable coaching and call analysis for your company.
38 min
Admin RingSense product:ringsense
Set up performance reporting
Generate prebuilt and custom reports to measure employee performance.
28 min
Contact Center Admin product:contactcenter
Getting value post-event
You made it through your event. Share replays with attendees and evaluate your event with reports.
18 min
Admin RingCentral Events product:events
Call with RingCentral in Teams
Use RingCentral to set up, make calls, and manage settings—all within your Microsoft Teams workspace.
27 min
User RingCentral for Microsoft Teams product:msteams
Texting from your app
Use your RingEX phone number to text from the app with anyone inside and outside your business.
3 min
User RingEX category:text product:ringex
Use RingSense as an agent
Learn how you're doing by reviewing calls, sharing calls with your manager, and requesting feedback.
16 min
Agent RingSense product:ringsense
Usuario
9 min
User RingEX product:ringex
Faxing
Complete this course to learn about the convenience of faxing through RingCentral.
17 min
User RingEX category:fax product:ringex
Managing numbers & settings
Reassign phone numbers, adjust custom call rules, use the number inventory, and set an alert for 911.
12 min
Admin RingEX category:appandaccount product:ringex
Generate Live Reports
From the Admin Portal, Super Admins can control how 24-hour data on call queues shows in dashboards.
33 min
Admin Analytics RingEX category:analytics product:ringex
Phone call settings
Set your voicemail greeting, call rules while you're away, call forwarding, and your emergency address.
18 min
User RingEX category:phone product:ringex
The RingCX agent interface
Handle calls, emails, chats, and social apps using the agent interface in the RingCentral app.
40 min
Agent RingCX category:agent product:ringcx
Monitor agents with RingCX
Monitor agent performance and handle interactions.
47 min
Supervisor RingCX product:ringcx
Message Administration
40 min
Engage Digital Admin product:engagedigital
Introduction and overview
Plan seamless events by understanding features, the attendee experience, and the structured checklist.
50 min
Admin RingCentral Events product:events
Testing and rehearsing events
Run a tech rehearsal: test the tech, let speakers practice backstage, and test moderated sessions.
27 min
Admin RingCentral Events product:events
Configure Rooms
Configure and troubleshoot Rooms—a conference room solution run by RingEX.
54 min
Admin Add-Ons RingCentral Rooms product:rooms
Salesforce Classic & Lightning
Use this Salesforce agent to answer calls, make calls, and handle emails, chats, or social apps.
47 min
Contact Center Agent product:contactcenter
Workforce management
With this add-on, configure it to staff your center based on forecasted call volumes and agent schedules.
65 min
Contact Center Admin Add-Ons product:contactcenter
Supervisoren
30 min
Contact Center Supervisor product:contactcenter
Get to know Contact Center
Learn the basics of Contact Center.
16 min
Contact Center product:contactcenter
CXone Supervisor
Set up dashboards, monitor agent performance in real time, and set Pulse alerts.
60 min
Contact Center Supervisor product:contactcenter
Quality management
Supervisors, set up your program by creating quality forms and plans and then monitor agent performance.
46 min
Contact Center Supervisor Add-Ons product:contactcenter
Fully integrated Salesforce agent
Use this Salesforce agent to answer calls, make calls, and handle emails, chats, or social apps.
52 min
Contact Center Agent product:contactcenter
Adding and configuring users
Add and set up users: apply user settings in bulk, delegate calls to others, and remove users.
20 min
Admin RingEX category:appandaccount product:ringex
Live training
View the catalogue of paid training for RingSense users.
RingSense ILT product:ringsense category:livetraining
Administrator Onboarding Webinar
60 min
Admin RingSense product:ringsense
Utilisateur
13 min
User RingEX product:ringex
Live training
Engage ILT product:engagedigital category:livetraining
User Management
34 min
User Engage Digital product:engagedigital
Dashboards and reports
Set up analytics dashboards and reports for your company.
77 min
RingCX Reporting category:analytics product:ringcx
Using the mobile app
Call, text, take video meetings, chat, and fax.
22 min
User RingEX product:ringex
Administrateur
48 min
Admin RingEX product:ringex
Nutzer
11 min
User RingEX product:ringex
Supervising Agents
69 min
Engage Digital Supervisor product:engagedigital
Set up phones and extensions
Set up a physical or cloud-based phone, add a new user, and switch extensions/phone numbers.
11 min
Admin RingEX product:ringex
The CXone agent interface
Use the CXone agent to answer calls, make calls, and handle emails, chats, or social apps.
51 min
Contact Center Agent product:contactcenter
Administratoren
34 min
Admin RingEX product:ringex
RingCentral Contact Center-Schulung mit Kursleiter
Contact Center ILT product:contactcenter
Call with cloud PBX in Teams
Make calls and set call controls. You won't see RingCentral in Teams; we'll run cloud calls in the background.
16 min
User RingCentral for Microsoft Teams product:msteams
Quality management
Admins, learn to configure quality managament by setting employee attributes and roles and permissions.
13 min
Contact Center Admin Add-Ons product:contactcenter
Formation menée par un instructeur RingCentral Contact Center
Contact Center ILT product:contactcenter
Tools for marketing events
Make a registration page and tickets, add speakers and sponsors, and use other marketing tools.
76 min
Admin RingCentral Events product:events
Live training
View the catalogue of paid training for agents, managers, admins, and reporting, and RingSense QM.
ILT RingCX product:ringcx category:livetraining
Formation menée par un instructeur RingEX
ILT RingEX product:ringex
Implement RingSense QM
Leverage conversational intelligence by setting up users, teams, trackers and scoring.
26 min
Admin RingSense for RingCX product:ringcx
Coach with RingSense QM
Coach agents by reviewing calls, giving feedback, and using AI to identify performance trends.
29 min
Supervisor RingSense for RingCX product:ringcx
Using RingSense QM
Spend less time on tasks and more time on customers by reviewing the quality of your interactions.
12 min
Agent RingSense for RingCX product:ringcx
Introduction and essential setup
Get to know the Admin Portal, where you'll set up caller ID, port & add numbers, SSO, and permissions.
26 min
Admin RingEX category:appandaccount product:ringex
Video meetings
From your app, schedule and host online meetings with features like waiting and breakout rooms.
58 min
User RingEX category:meet product:ringex
Call using the desktop app
Make and manage calls in the RingCentral app using contacts and advanced call controls.
20 min
User RingEX category:phone product:ringex
Chatting with messages
Chat with your coworkers via direct and team messages; share files; create tasks and notes; and more.
26 min
User RingEX category:chat product:ringex
Answering company calls
Configure your company’s phone menus, Auto Receptionist, and turn on automatic call recording.
33 min
Admin RingEX category:appandaccount product:ringex
Account Settings
21 min
Engage Digital Admin product:engagedigital
Agent Tool
47 min
Engage Digital Agent product:engagedigital
Speaking using Events
Let’s make sure all goes perfectly. Learn how to speak on the stage and moderate sessions in Events.
24 min
User RingCentral Events product:events
Analytics and Reporting
40 min
Engage Digital Analytics product:engagedigital
Building events
Create an event tailored to your needs, ensuring all features match your desired experience.
62 min
Admin RingCentral Events product:events
Administrador
34 min
Admin RingEX product:ringex
Agents
30 min
Contact Center Agent product:contactcenter
Administrateurs
30 min
Contact Center Admin product:contactcenter
Video calling with Rooms
Schedule, join, and participate in a meeting from your conference room using Video in the RingEX app.
43 min
User Add-Ons RingCentral Rooms category:meet product:rooms
Manage agents using RingSense
Coach agents by reviewing calls, giving feedback, and using AI to identify performance trends.
18 min
Supervisor RingSense product:ringsense
Configuring RingCX
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
100 min
Admin RingCX product:ringcx category:setup category:getstarted
Getting started
Get up and running with RingEX features: log in, adjust settings, and add contacts.
34 min
User RingEX product:ringex
Business analytics
Understand key analytic report features and generate reports.
36 min
Admin RingEX category:analytics product:ringex
Using your deskphone
Hold, conference, page, record, and hot-desk from your VoIP deskphone. And then download a quick guide.
13 min
User RingEX category:phone product:ringex
Configure Contact Center
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
77 min
Contact Center Admin product:contactcenter
The Max agent interface
Use the Max agent to answer calls, make calls, and handle emails, chats, or social apps.
77 min
Contact Center Agent product:contactcenter
Live training
View the catalogue of paid training for admins, users, reporting, and RingSense.
ILT RingEX product:ringex category:livetraining
RingEX-Schulung mit Kursleiter
ILT RingEX product:ringex
Live training
Contact Center ILT product:contactcenter category:livetraining