Agent Training
Contact Center
Choose the courses you need, and feel free to skip over any content that isn’t relevant to you.
 

 

The CXone agent interface
Use the CXone agent to answer calls, make calls, and handle emails, chats, or social apps.
51 min
Contact Center Agent product:contactcenter icon:TrainingMD persona:Contact Center Agents
The Max agent interface
Use the Max agent to answer calls, make calls, and handle emails, chats, or social apps.
77 min
Contact Center Agent product:contactcenter icon:DelegatedCallsMD persona:Contact Center Agents
Fully integrated Salesforce agent
Use this Salesforce agent to answer calls, make calls, and handle emails, chats, or social apps.
52 min
Contact Center Agent product:contactcenter icon:TrainingMD persona:Contact Center Agents
Salesforce Classic & Lightning
Use this Salesforce agent to answer calls, make calls, and handle emails, chats, or social apps.
47 min
Contact Center Agent product:contactcenter icon:TrainingMD persona:Contact Center Agents
Agenten
65 min
Contact Center Agent product:contactcenter icon:ProfileMD persona:Contact Center Agents
Set up performance reporting
Generate prebuilt and custom reports to measure employee performance.
28 min
Contact Center Admin product:contactcenter icon:AnalyticsMD persona:Contact Center Admins
Introduction to Workflow
An introduction to RingCX's Workflow Studio.
4 min
Admin RingCX icon:ShuffleMD persona:RingCX Admins
Using call queues
Learn how to create call queues, delegate calls, and configure settings in this course designed for administrators using RingEX call queue functionality.
17 min
Admin RingEX category:appandaccount product:ringex icon:AdminMD persona:RingeX Admins
Dashboards and reports
Set up analytics dashboards and reports for your company.
77 min
RingCX Reporting category:analytics product:ringcx icon:AnalyticsMD persona:RingCX Analytics
Managing numbers & settings
Reassign phone numbers, adjust custom call rules, use the number inventory, and set an alert for 911.
14 min
Admin RingEX category:appandaccount product:ringex icon:SettingsMD persona:RingeX Admins
AI Quality Management supervisor
Review team interactions, provide coaching, and support team improvement.
19 min
Supervisor RingSense for RingCX product:ringcx persona:RingCX Supervisor
Faxing
Complete this course to learn about the convenience of faxing through RingCentral.
17 min
User RingEX category:fax product:ringex icon:FaxMD persona:RingEX Users
Nutzer
11 min
User RingEX product:ringex icon:ProfileMD persona:RingEX Users
Using the mobile app
Call, text, take video meetings, chat, and fax.
22 min
User RingEX product:ringex icon:MobileMD persona:RingEX Users
Configure Rooms
Configure and troubleshoot Rooms—a conference room solution run by RingEX.
54 min
Admin Add-Ons RingCentral Rooms product:rooms icon:RoomsMD persona:RingEX Users
Administratoren
34 min
Admin RingEX product:ringex icon:AdminMD persona:RingeX Admins
Administratoren
80 min
Contact Center Admin product:contactcenter icon:AdminMD persona:Contact Center Admins
Workforce management
With this add-on, configure it to staff your center based on forecasted call volumes and agent schedules.
65 min
Contact Center Admin Add-Ons product:contactcenter icon:CalendarScheduleMD persona:Contact Center Admins
Administrateur
48 min
Admin RingEX product:ringex icon:AdminMD persona:RingeX Admins
Configuring RingCX
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
102 min
Admin RingCX product:ringcx category:setup category:getstarted icon:AdminMD persona:RingCX Admins
Call using the desktop app
Make and manage calls in the RingCentral app using contacts and advanced call controls.
25 min
User RingEX category:phone product:ringex icon:CallMD persona:RingEX Users
Call with cloud PBX in Teams
Make calls and set call controls. You won't see RingCentral in Teams; we'll run cloud calls in the background.
16 min
User RingCentral for Microsoft Teams product:msteams icon:MicrosoftTeamsMD persona:Microsoft Teams Users
Call with RingCentral in Teams
Use RingCentral to set up, make calls, and manage settings—all within your Microsoft Teams workspace.
27 min
User RingCentral for Microsoft Teams product:msteams icon:MicrosoftTeamsMD persona:Microsoft Teams Users
Set up phones and extensions
Set up a physical or cloud-based phone, add a new user, and switch extensions/phone numbers.
12 min
Admin RingEX product:ringex icon:PhoneSettingsMD persona:RingeX Admins
Quality management
Admins, learn to configure quality managament by setting employee attributes and roles and permissions.
13 min
Contact Center Admin Add-Ons product:contactcenter icon:SearchCheckmarkMD persona:Contact Center Admins
Quality management
Supervisors, set up your program by creating quality forms and plans and then monitor agent performance.
46 min
Contact Center Supervisor Add-Ons product:contactcenter icon:SearchCheckmarkMD persona:Contact Center Supervisors
Chatting with messages
Chat with your coworkers via direct and team messages; share files; create tasks and notes; and more.
26 min
User RingEX category:chat product:ringex icon:SMSMD persona:RingEX Users
Texting from your app
Use your RingEX phone number to text from the app with anyone inside and outside your business.
6 min
User RingEX category:text product:ringex icon:SMSMD persona:RingEX Users
Hosting virtual events
Schedule, host, and join a webinar to reach large audiences for marketing, training, and conferencing.
51 min
User Add-Ons RingCentral Webinar category:webinar product:ringex icon:WebinarMD persona:Webinar Users
Formation menée par un instructeur RingCentral Contact Center
Contact Center ILT product:contactcenter icon:TrainingMD persona:Contact Center Live Training
The RingCX agent interface
Handle calls, emails, chats, and social apps using the agent interface in the RingCentral app.
33 min
Agent RingCX category:agent product:ringcx icon:TrainingMD persona:RingCX Agents
AI Receptionist administrator onboarding webinar
60 min
Admin RingEX product:ringex icon:WebinarMD persona:Free Live Training
Adding and configuring users
Add and set up users: apply user settings in bulk, delegate calls to others, and remove users.
21 min
Admin RingEX category:appandaccount product:ringex icon:UsersMD persona:RingeX Admins
RingSense administrator onboarding webinar
60 min
Admin RingSense product:ringsense icon:WebinarMD persona:Free Live Training
Getting started with AI Quality Management
Learn how to implement AI Quality Management in your organization so agents can leverage the power of conversational intelligence.
32 min
Admin RingSense for RingCX product:ringcx icon:AiDashboardMD persona:RingCX Admins
Usuario
9 min
User RingEX product:ringex icon:ProfileMD persona:RingEX Users
Message Administration
40 min
Engage Digital Admin product:engagedigital
Testing and rehearsing events
Run a tech rehearsal: test the tech, let speakers practice backstage, and test moderated sessions.
27 min
Admin RingCentral Events product:events icon:WebinarMD persona:Events Organizer
CXone Supervisor
Set up dashboards, monitor agent performance in real time, and set Pulse alerts.
60 min
Contact Center Supervisor product:contactcenter icon:SupervisorMD persona:Contact Center Supervisors
Getting value post-event
You made it through your event. Share replays with attendees and evaluate your event with reports.
18 min
Admin RingCentral Events product:events icon:AnalyticsMD persona:Events Organizer
Introduction and essential setup
Get to know the Admin Portal, where you'll set up caller ID, port & add numbers, SSO, and permissions.
32 min
Admin RingEX category:appandaccount product:ringex icon:ResourceCenterMD persona:RingeX Admins
RingCentral Contact Center-Schulung mit Kursleiter
Contact Center ILT product:contactcenter icon:TrainingMD persona:Contact Center Live Training
Introduction and overview
Plan seamless events by understanding features, the attendee experience, and the structured checklist.
50 min
Admin RingCentral Events product:events icon:ListMD persona:Events Organizer
Utilisateur
13 min
User RingEX product:ringex icon:ProfileMD persona:RingEX Users
Live training
Engage ILT product:engagedigital category:livetraining
User Management
34 min
User Engage Digital product:engagedigital
Supervising agents
Monitor agent performance and interactions.
25 min
Supervisor RingCX product:ringcx category:setup category:getstarted persona:RingCX Supervisors
Supervising Agents
69 min
Engage Digital Supervisor product:engagedigital
AI Quality Management for agents
Learn how to leverage AI Quality Management to reduce routine tasks and dedicate more time to your customers.
11 min
Agent RingSense for RingCX product:ringcx icon:AiDashboardMD persona:RingCX Agents
Tools for marketing events
Make a registration page and tickets, add speakers and sponsors, and use other marketing tools.
78 min
Admin RingCentral Events product:events icon:CouponMD persona:Events Organizer
Phone call settings
Set your voicemail greeting, call rules while you're away, call forwarding, and your emergency address.
14 min
User RingEX category:phone product:ringex icon:SettingsMD persona:RingEX Users
Getting started with RingSense
Learn how to implement RingSense in your organization so users can leverage the power of conversational intelligence.
29 min
Admin RingSense product:ringsense icon:SettingsMD persona:RingeX Admins
RingSense manager
Review team interactions, provide coaching, and support team improvement.
19 min
Supervisor RingSense product:ringsense icon:AiAsAgentMD persona:RingEX Supervisors
RingSense for users
Learn how to leverage RingSense to reduce routine tasks and dedicate more time to your customers.
11 min
Agent RingSense product:ringsense icon:ProfileMD persona:RingEX Users
Live training
View the catalogue of paid training for agents, managers, admins, and reporting, and RingSense QM.
ILT RingCX product:ringcx category:livetraining icon:TrainingMD persona:RingCX Live Training
Formation menée par un instructeur RingEX
ILT RingEX product:ringex icon:TrainingMD persona:RingEX Live Training
Generate Live Reports
From the Admin Portal, Super Admins can control how 24-hour data on call queues shows in dashboards.
10 min
Admin Analytics RingEX category:analytics product:ringex icon:AnalyticsMD persona:RingeX Admins
Get to know Contact Center
Learn the basics of Contact Center.
16 min
Contact Center product:contactcenter icon:DelegatedCallsMD persona:Contact Center Analytics
Supervisoren
30 min
Contact Center Supervisor product:contactcenter icon:SupervisorMD persona:Contact Center Supervisors
Video meetings
From your app, schedule and host online meetings with features like waiting and breakout rooms.
58 min
User RingEX category:meet product:ringex icon:VideoMD persona:RingEX Users
Answering company calls
Configure your company’s phone menus, Auto Receptionist, and turn on automatic call recording.
37 min
Admin RingEX category:appandaccount product:ringex icon:CompanyMD persona:RingeX Admins
Account Settings
21 min
Engage Digital Admin product:engagedigital
Agent Tool
47 min
Engage Digital Agent product:engagedigital
Speaking using Events
Let’s make sure all goes perfectly. Learn how to speak on the stage and moderate sessions in Events.
24 min
User RingCentral Events product:events icon:WebinarMD persona:Events Speakers
Analytics and Reporting
40 min
Engage Digital Analytics product:engagedigital
Building events
Create an event tailored to your needs, ensuring all features match your desired experience.
62 min
Admin RingCentral Events product:events icon:MasterTemplateMD persona:Events Organizer
Administrador
34 min
Admin RingEX product:ringex icon:AdminMD
Agents
30 min
Contact Center Agent product:contactcenter icon:ProfileMD persona:Contact Center Agents
Administrateurs
30 min
Contact Center Admin product:contactcenter icon:AdminMD persona:Contact Center Admins
Video calling with Rooms
Schedule, join, and participate in a meeting from your conference room using Video in the RingEX app.
43 min
User Add-Ons RingCentral Rooms category:meet product:rooms icon:RoomsMD persona:RingEX Users
Getting started
Get up and running with RingEX features: log in, adjust settings, and add contacts.
31 min
User RingEX product:ringex auto-registration icon:RocketMD persona:RingeX Admins
Business analytics
Understand key analytic report features and generate reports.
36 min
Admin RingEX category:analytics product:ringex icon:AnalyticsMD persona:RingeX Admins
Using your deskphone
Hold, conference, page, record, and hot-desk from your VoIP deskphone. And then download a quick guide.
13 min
User RingEX category:phone product:ringex icon:DeskPhoneMD persona:RingEX Users
Configure Contact Center
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
77 min
Contact Center Admin product:contactcenter icon:AdminMD persona:Contact Center Admins
Live training
View the catalogue of paid training for admins, users, reporting, and RingSense.
ILT RingEX product:ringex category:livetraining icon:TrainingMD persona:RingEX Live Training
RingEX-Schulung mit Kursleiter
ILT RingEX product:ringex icon:TrainingMD persona:RingEX Live Training
Live training
Contact Center ILT product:contactcenter category:livetraining icon:TrainingMD persona:Contact Center Live Training